DatarabaqsysDigital purchases
The courses are digital written learning materials. There is no physical item to return. Ordering is currently unavailable; this policy sets out the intended store process when purchases are enabled.
Request window
You may request a refund within 14 days of purchase if you have not downloaded or used the materials. Include the course name, purchase email, order reference, and reason for your request. Submit the request through the contact details published on the Contact page.
Missing or faulty content
If materials are not delivered, cannot be opened, or materially differ from their description, contact us so we can investigate. Depending on the issue and applicable law, we will provide working materials, correct the problem, or issue a refund. A download does not remove your rights concerning defective or misdescribed content.
After download
For a change of mind after download or use, a discretionary refund is not normally offered. Any applicable statutory withdrawal right can only be lost when the legal requirements have been met, including prior express consent and acknowledgement where required. This policy alone does not obtain that consent or waive those rights.
Processing
We aim to review requests within five business days. Approved refunds are sent to the original payment method where possible. Your provider or bank determines when funds appear; this may take additional business days. Contact us if you need a status update.
Consumer rights
This policy does not limit remedies or cancellation rights provided by applicable consumer law. Where those rights are more favourable, they take precedence.
Related: Contact us · Terms · Privacy · Refunds · Digital delivery